Frequently Asked Questions

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Expand/Contract Questions and Answers

  • What should I do if I’m interested in hosting a block party?

  • During heavy storms the street catch basins fill with water and/or leaves and clog them, what should I do?

  • I’m having sewer issues. Can the City help?

  • How do I report illegally dumped items?

  • How do I know what day is the scheduled street cleaning in my neighborhood?

  • I have bulky trash items that do not fit in my trash bin, what do I do?

  • Where can I find out what day my trash pick-up day is?

  • How long can I leave trash bins out on my street?

  • What should I do if there is flooding on my street?

  • What can I do about graffiti in my neighborhood?

  • There was an emergency street closure in my neighborhood. Is there a way I can be alerted of events like this?

  • How do I report weed abatement?

  • I’ve seen cars parked on the sidewalk or on my neighbor’s front lawn. What can I do?

  • I live in a multi-family building or condominium. What are the rules around smoking?

  • Who can I contact about potholes, issues with the sidewalk, street trees, curb and gutter, etc.?

  • I'm experiencing brown or yellow tinted water coming out of my faucet, what should I do?

  • My neighbor is burning something in their yard. Who can I report this to?

  • How can I get in contact with my neighborhood association?

  • There is a suspicious person in my neighborhood. Who should I call?

  • There is a stray animal in my neighborhood. What should I do?

  • Where can I take my dog off-leash?

  • I think my neighbor built their fence out into my property line. Who can I contact to address this?

  • How will the City of Redwood City Police Department enforce cases of drivers under the influence of cannabis?

  • I am concerned about cannabis deliveries in my neighborhood. What type of safeguards in place to regulate cannabis deliveries in Redwood City?

  • How does the AUMA address limiting youth access to cannabis?

  • How does the City support those with cannabis addiction problems?

  • Fair Oaks Community Center

  • Parks, Recreation and Community Services

  • Redwood City Public Library

  • Redwood City 2020 (City Partner)

  • Other Resources

  • Why is the City reviewing the fees?

  • What fees will be impacted?

  • How are the fees determined?

  • Why are fees going up?

  • What happens if the City does not increase the fees?

  • Where can I find more information about how the fees will be changing?

  • How do the proposed fees compare to fees charged in other cities?

  • When will the fee changes go into effect?

  • How do I share my comments?

  • What laws prohibit residential use at Docktown?

  • Has the City been sued regarding the Docktown Plan?

  • What are the next milestones for the pilot program?

  • Question 1: Why was the survey sent out this year?

  • Question 2: How did the City choose these questions?

  • Question 3: What was the survey methodology used?

  • Question 4: How does the City plan to use the survey results?

  • If my phone freezes up, what happens to my request?

  • Where can I make comments on my request and see the comments from others?

  • How do I navigate the app and enter data?

  • I closed the app before I submitted my request - how do I get back to it?

  • I closed the app before I submitted my request - how do I get back to it?

  • Which information is required?

  • How can I save my service request to finish it later?

  • Why does the App show my location as blocks away from where I really am?

  • How can I specify or edit the problem location?

  • How do I add/update my contact information?

  • Are photos required?

  • What can I report via the mobile app?

  • How will I know the appropriate Department received my request?

  • Where does my request go once I send it?

  • Why is it important to give my contact information?

  • Why should I use this app?

  • Will I be charged for using the mobile app?