Get Emergency Updates with SMC ALERT
SMC ALERT is an alert notification system used to immediately contact you during urgent or emergency situations. You can set alerts to send emergency and non-emergency text and voice messages to your:
- email accounts
- cell phones, smartphones, tablets
- voice messages to landline phones (home & work)
SMC ALERT is free. (Your carrier may charge you a fee to receive alerts on your wireless device). SMC ALERT is available in all cities and towns in San Mateo County.
Ways to Sign Up
1. Visit smcalert.info and follow the registration instructions.
2. SMC ALERT is integrated with the City of Redwood City's Nixle account. Sign up at Nixle to receive emergency alerts from San Mateo County, the Redwood City Police Department, and other Redwood City agencies.
3. Text your zipcode to 888777. This is a completely anonymous opt-in where no address or email address data is retained. You will then receive text message alerts from SMC Alert and Nixle.
In an emergency situation, an alert will be sent by San Mateo County authorized personnel and you will receive email notifications, and several text messages on your cell phone or mobile device. Read these messages promptly and follow the instructions. Additional instructions may follow throughout the emergency situation so keep your phone near you. Even if the cell phones are busy, text messages should still come through to your phone.
When you do receive an alert message, please follow the instructions on that message. Please do NOT call 911 or an emergency Communications Center as they are already aware of the emergency -- and your call will tie up precious resources, further endangering the emergency situation. We will make every effort to update web sites in real time with more information about the emergency. In addition, you should tune to local TV and radio.
SMC Alert through emergency communications systems vendor Everbridge, Inc. features include:
- Customizable alerts including public safety, wildlife and road closure notifications;
- Map-based technology;
- Property notifications to smaller neighborhoods based on a user’s location.
Alert types may include life safety, fire, weather, accidents involving utilities or roadways, or disaster notification such as a terrorist attack.
A few examples of the types of messages that can be sent are:
- Notify citizens of the location of the nearest emergency shelter, available bed space, hours of operation during a crisis;
- Notify citizens of available evacuation routes during an emergency;
- Activate special teams within the community, based upon an event .
- Severe weather warnings;
- Activate a citizen watch group if mischievous activity is reported by the police;
- Pre-cautionary evacuation order if on high alert
- Planned Events, like parades and construction